Terms & Conditions

General Terms and Conditions

Last Update 12th of May 2021

General terms and conditions Sofa Buddy

table of contents

Clause   1 – Identity of the vendor

Clause   2 – Applicability

Clause   3 – Our offer and your order

Clause   4 – Right of withdrawal

Clause   5 – Price

Clause   6 – Payment

Clause   7 – Conformity and warranty

Clause   8 – Delivery and execution

Clause   9 – Duration

Clause 10 – Force majeure

Clause 11 – Intellectual property

Clause 12 – Complaints procedure and conflicts

Clause 1       Identity of the vendor

We are:

Project 12

Fazantenstraat 14

B-2811 Mechelen (Leest)

BTW BE0698.882.228

+32 474 25 94 19


Clause 2       Applicability and conditions

  1. Our terms and conditions are applicable to every offer from us as a webshop to you as Consumer (every natural
    person who, for non-occupational purposes alone, purchases or uses a good or service made available on the
  2. We deliver exclusively in countries that are part of the European Union. If you submit a delivery address
    outside of this country, we reserve the right to decline your order.
  3. To be able to place an order, you must above the age of 18. If you are younger than 18, we ask you to let a
    parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we
    reserve the right to decline your order.
  4. Placing an online order on the website constitutes a formal acceptance of our terms and conditions, which are
    always available through our website.
  5. If you ordered online, we provide you in addition and together with the order confirmation or at the latest on
    delivery with a copy of these terms and conditions in a format that you can save or print. We moreover recommend
    that you always do this.
  6. If in addition to these terms and conditions, additional special conditions apply, the above applies also to
    those special conditions. You as consumer can always invoke to your advantage the most preferential text if our
    terms and conditions would be contrary to the above special conditions.

Clause 3        our offer and your order

  1. We explicitly state in our offer when the latter is only valid for a constrained period of time or is subjected
    to specific conditions.
  2. We always describe as complete and accurate as possible what we sell to you as well as the course of our
    delivery process. The description is in any case sufficiently detailed to allow you to make a proper assessment.
    If we make use of graphics, they are a true reflection of the offered goods and / or services. However, to err
    is human and if we are clearly mistaken, we are not obliged to deliver to you.
  3. Your order is complete and the contract between us is final once we confirm your order by mail and regarding
    your payment made by credit or debit cards, as soon as we receive approval from the issuer of your card. We
    accept Visa, Mastercard, Maestro, American Express, Mister Cash, iDeal, Apple Pay, Sofort, Giropay, Paypal,
     Should the issuer of your card refuse to agree on your payment to us, we cannot be held
    responsible for any delays in the delivery and/or non-delivery of your order. Orders without valid payment by
    name of the registered cardholder will not be accepted or processed.
  4. In order to purchase a product, you add it to your shopping basket. Afterwards you submit your contact details
    and billing data. Next you choose you preferred way of delivery: Delivery to a certain address, pick up at a
    set store.
    . In the final step you are led to an overview page, you accept our terms and conditions and
    you confirm your payment by pressing the ‘Buy Now’ button, with the caption “order with
    payment”. If you have completed these steps, your purchase becomes final.

Clause 4        Right of withdrawal

  1. If you buy goods from us, you have the right to decide that you do not want to keep the goods for 14 days from
    the delivery or[1] the conclusion of the contract.
    You can then return your order without penalty and without giving any reason (the cost hereof is to be paid by
    you). Within 14 days after reception of your returned order or your indication that you wish to forgo the
    agreement, we will pay you back the full purchase price, by the same means of payment which you utilised for the
  2. The direct costs of the return of the goods will thus be at your expense. We will indicate the costs of the
    return or make an assessment of the costs, if it is not reasonably possible to calculate them in advance.
  3. We can refuse repayment as long as we have not received the returned goods or until you have shown you have
    returned the goods, depending on which event occurs first.
  4. We expect you to handle the order as well as the packaging with the utmost care during the first 14 days after
    delivery. If you want to return the goods as described above, you may only unpack or use them to the extend
    needed to assess whether or not you wishes to retain them. Returned goods may be tested, but not used. When
    returning the goods, you will also have to return all delivered accessories and – if reasonably possible
    – return the goods in their original condition and packaging as well as taking in account our instructions
    as listed below.
  5. You can return you package through post or courier.
  6. In order to exercise your right to withdrawal quickly and correctly, both in case of delivery of services as in
    the case of delivery of goods, you can fill out the form below and send it to Fazantenstraat 14, B-2811
    Mechelen (Leest) Belgium.

Clause 5       Price

  1. During the period we mention in our offer, our prices do not change, except for price changes resulting from
    changes in VAT rates.
  2. Our prices include all taxes, VAT and all other levies. Hence, you will never experience unpleasant surprises.
    We nevertheless can decide to charge you with the shipping costs on top of the purchase price. In that case, we
    notify that always before you definitely place your purchase. In that case, we notify this to you prior to the
    definitive confirmation of your order.

Clause 6       Payment

  1. We only accept advance payment through our website using the payment methods indicated there.
  2. In order to guarantee safe online payment and the safety of your personal data, the transaction data will only
    be wired while encrypted with SSL technology. In order to make payments with SSL no special software is
    required. You recognize a safe SSL-connection by the “lock” in the bottom status bar of your

Clause 7    Conformity and Warranty

  1. We guarantee that our products are in accordance with your order and meet the normal expectations you may have
    taking into account the specifications of the product. We also guarantee that our goods are in accordance with
    any at the moment of your order applicable law.
  2. As a consumer, you dispose over a statutory 2-year warranty on goods purchased from us if this good is not in
    accordance with the placed order. During this period and within the legal limits, we provide for the free
    replacement or repair of goods showing a defect covered by the statutory warranty.

To the extent of what is possible or reasonable, you have a choice between replacement or repair. Only if replacement
or repair is excessive or impossible, or impossible to delive within a reasonable time, do you have the right to a
reduction or to demand the dissolution of the contract of sale.

During the first six months, you can in all cases call upon the guarantee. Afterwards you have to prove that the
defects in the goods are not caused by abnormal use.

Clause 8       Delivery and execution

  1. All goods and services are delivered to the address provided by you when ordering.

  1. When a good is in stock it will be delivered to the delivery address within a period of 1 to 4 working days. If
    a good is not in webshop stock, it will be delivered at the delivery address within a period of 3 to 6 working
    days. We inform you of the delivery period in your order confirmation.
  2. The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost
    during transportation. If you, however, return goods to us within 14 days after delivery because you prefer not
    to keep them, you will be responsible for the transportation.
  3. If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery
    note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any
    case within 3 days. Subsequently, you have to send the goods back within 14 calendar days after delivery. You
    have to use the enclosed “return form” for this. If you have any questions while filling in this
    return form, you can contact one our employers on the email address info@sofabuddy.eu.

We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the
transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which
it is shown that they were not received by the customer.

Clause 9    Duration

  1. The Consumer has the right to terminate a contract of indefinite duration at any time, with due observance of
    the agreed termination rules and notice of at least one month.
  2. A contract which was entered into for a definite period of time has a duration of maximum two years.
  3. If a sale of goods contract for a definite period of time stipulates that in the case of non-action of the
    Consumer the Distance Contract will be extended, the contract will be continued as a contract of indefinite
    duration and will require a notice of at least one month.
  4. If a contract for the provision of services for a definite period of time was concluded between the Company and
    the Consumer and contains a clause to tacit renewal. This clause will be placed in bold letters and a in a frame
    separated from the text, on the front side of the first page.
  5. This clause will contain the consequences of a tacit renewal, among which are the provision of the next
    paragraph with regards to denunciation as well as the last possible date of opposition against the tacit renewal
    by the Consumer and the manner of notification of this opposition. The Consumer may, after the tacit renewal of
    a service contract of definite duration, at any given time and without any compensation terminate the contract,
    with due consideration of a notice of maximum two months.

Clause 10  Force majeure

  1. In case of force majeure, we are not obliged to fulfil our obligations. In that case we may either suspend our
    obligations for the duration of the state of force majeure or definitely repudiate the agreement.
  2. Events of force majeure are all circumstances external to our will and control that render the respect of our
    obligations completely or partly impossible. Such events include amongst others strikes, fire, disruption of
    energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the
    webshop, late delivery or absence of delivery by suppliers or other third parties,…

Clause  11    Intellectual property

  1. Our website, logos, texts, photographs, names, and in general all our communications are protected by
    intellectual property rights either belonging to us or our suppliers or other claimants.
  2. It is forbidden to use and/or change any of the intellectual property rights as described in the present clause.
    So you may not copy nor reproduce for example drawings, photographs names, texts, logos, colour combinations,
    etc. …without our prior written and explicit consent.

Clause  12     Complaints procedure and conflicts

  1. We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints
    concerning our services, please do not hesitate to contact us at info@sofabuddy.eu. We will do the
    utmost to deal with your complaint within 7 days.
  2. All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed
    by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected
    to these contracts. If as a result of international law the law of a different country applies, the
    interpretation of the current terms and conditions will in the first instance be done in accordance to the
    Belgian Law on Market Practices and Consumer Protection.

  1. In case of out of court commercial dispute settlements, the consumer ombudsman of the FPS economy is competent
    for every demand concerning out of court dispute settlement. They will either treat it themselves or forward it
    to a qualified entity. You have the possibility to contact the consumer ombudsman at the following link: https://www.consumerombudsman.be/en
  2. In case of a cross-border dispute you can make use of the Online Dispute Resolution platform of the European
    Union at the following link: https://ec.europa.eu/odr